l. Laboratory reports – Routine tests are usually completed within 1 to 3 hours and delivered to the appropriate clinic or ward. The turnaround time for external referral tests range from 3 days to 3 weeks.
2. Advisory services – Trained personnel provide advice on test procedures prior to test ordering. Pathologist(s) and/or the right specialists provide clinical advice on the interpretation of all test results.
3. Quality indicators and benchmarking – The lab monitors turnaround time, customer satisfaction, critical values reporting, and blood and blood product wastage analysis. We also benchmark our performance against available data from other labs.