feedback

User Feedback Form

Help Us To Serve You Better! We value your opinion.

While you are receiving our service, we provide you with the highest quality healthcare available with convenient access with accurate medical testing. For this reason, NML is structured to encourage communication between user and our management.

To help us evaluate our performance, please take a moment to fill out our questionnaire. Your comments and suggestions will help us continue to improve the healthcare service we provide.

About Yourself
On average, how many times have you received our service:
First time
2 to 4 times
4 to 6 times
More than 8 times

Reception
Were your phone calls or enquiries handled in a prompt and courteous manner?
Yes
No
Fairly

Specimen Collection
Were the specimens collected by the dispatch personnel within a reasonable time period from the clinic?
Yes
No
Fairly

Staff
Was the staff who attended to your phone call friendly and polite?
Yes
No
Fairly

Were the dispatch personnel who collected the samples from the clinic polite?
Yes
No
Fairly

Was the staff clinically knowledgeable or experienced?
Yes
No
Fairly

Results Report
Were the results delivered to the doctor within a reasonable time frame?
Yes
No
Fairly

Overall Service Satisfaction
Please rate your overall experience with the service provided by NML:
Excellent
Good
Average
Fair
Poor